Proactive Live Chat is used to identify and proactively engage qualified buyers or interested users by enabling a "pop up" invitation that offering assistance. This can be used on shopping carts to assist buyers or just reach out to users who have been on your site a extended period of time.
The chat tool is a $3 per month option available with your MVI Live Stats software. This option when enabled allows visitors to communicate directly with the site owner. This is Instant communication between the owner and the site visitor. All chat conversations are one-to-one private chat sessions. Unlike conventional Internet communication our Proactive Live Chat software permits the site owner to review the visitors identity, pages viewed, time on the site and keywords searched.
Neither the owner nor the visitor has to download any program to use our software. Our Live Chat software is enabled by the web based MVI Live Stats code which when placed on the owner web pages automatically make Proactive Live Chat possible. The MVI Live Stats user must select the Proactive Live Chat option, customize the message and setup his users. The total time is about 15 minutes and your Proactive Live Chat features will be immediately available to use.
Proactive Live Chat communications are retained for later review. The chat history includes the identity of the visitor, an all data available from MVI Live Stats. This is stored in the database and available only to website owners for later review. This allows owners to review chat discussions by staff and look up visitor use of the site and correlate the actions with the chat discussions. If visitors request chat when owner is not available the system will automatically offer the visitor a email as alternative.
This system reduces website abandonment by proactively asking site visitors if they need assistance.
Chat offers visitors an easy and convenient method to get a quick response, which improves response rates from email and search advertising.
Sales agent's cross-sell and up-sell visitors based upon chat details learned and by reviewing historical transcripts from previous interactions, which increase average order size.